RTM Designs Company Information
RTM Designs was formed in 1994 for the sole purpose of developing technologically advanced, efficient, and easy to use Information & Referral/Client Tracking software. This goal was first realized with the release of Refer96, setting new standards for I & R software.
Always the innovator, RTM Designs developed the first commercially available I & R software system that:
- Assists multiple clients in one call transaction
- Performs multiple, simultaneous, area served service searches
- Displays service providers by proximity to the client
- Includes a standard geographic system
- Provides automated directory production, and much more.
The RTM Designs customer base has grown from the original six customers in 1996 to the most widely used Information and Referral software in the world. Since 2004, more than 75% of new sales are customers upgrading from other I & R systems. Our customers include 2-1-1 Call Centers, Area Agencies on Aging, Government Agencies & Military Services, and many other Specialized/Comprehensive I & R organizations.
RTM Designs is continually striving to take advantage of the newest technologies available, in an effort to improve and increase the automated functionality in our systems. Input from our customer base is largely responsible for the many advanced features found in our current systems. Customer input and design ideas are welcomed and encouraged.
From customer input, RTM Designs identified the ever increasing need for immediate after-hours and disaster/emergency call transfer capabilities among organizations. This need presented the RTM development team with many challenges. These challenges were met through the development of the ReferNET Statewide/Nationwide I & R System which began in 2001.
All staff members at RTM Designs are part of the software development team. When you contact RTM Designs, either on a sales or a technical support line, you are always speaking with a systems developer or an IT staff member. This gives our customers exclusive access to the people who know the software.
ReferNET is now operating over 40 statewide and multi-county networks, creating the first viable, inter-connected nationwide 2-1-1 network. RTM Designs software solutions have become the product of choice for the major I & R organizations in the U.S.