ReferNET

Call center specialistRTM Designs' ReferNET System is the most complete and comprehensive Information & Referral software system available for I&R networks or individual I&R Call Centers. The ReferNET System is an all inclusive, fully centralized, internet-accessible system that uses RDP "thin client" technology, which offers greater security with lower minimum system requirements than browser or web-based, systems.

The ReferNet Call Center System allows each I&R call center to create and maintain its own local resource data file in the central system while collectively sharing these locally maintained resource files with the other I&R network members. Every regional call center in the network has immediate access to the latest service provider data throughout the state and this data is immediately available to the local or statewide ReferWEB Public Access website and the ReferONE Emergency Management System. Confidential call/client information recorded by each I&R member organization such as referrals, notes and statistical data is stored separately and can only be accessed by the recording I&R member or by permission from the recording member.

ReferNET offers a complete I&R solution with these unique features:
    Caregiver helping a senior citizen
  • Provide emergency/disaster assistance with integrated ReferONE Emergency Management System
  • Perform integrated 211.org searches
  • Track and assist multiple clients per call/contact
  • Search by Taxonomy Use, See Also, Virtual term and Category
  • Schedule multiple follow-ups per call/contact
  • Create unlimited user-defined client and caller data sheets
  • Create detailed statistical reports
  • Agency survey processing and tracking
  • Resource global update utilities

The ReferNET system is one of the most affordable, efficient systems in use today. Pricing varies based on annual call volume, number of organizations in network, provider resources, and number of users. Call RTM Designs at (888) 933-5052 for a price quote for your organization.

For organizations unable to use the centrally hosted internet-accessible system, RTM Designs offers custom solutions designed to meet the needs of organizations requiring an in-house, locally-hosted system. Call RTM Designs to learn more about how we can meet your organization's needs.